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FAQ

  1. Who is Blackbaud?
  2. How do I register for the Hike For Hope +5k 2012 online?
  3. What is unique about this website?
  4. Is my information secure?
  5. What is the long website address for that I received in my confirmation receipt?
  6. Can friends and family make a donation to a Hiker by going through the main website?
  7. Is a portion of the registration fee a donation?
  8. How does ALFA utilize the contributions?
  9. Why is the "Sponsor Hiker " search not finding the Hiker that I know has registered?
  10. All of my Donors are not showing up on the scroll mechanism. Why?
  11. Will Blackbaud put my name on various mailing lists?


Who is Blackbaud?
Blackbaud is a marketing infrastructure service provider offering advanced Internet fundraising solutions to charitable, educational and political organizations. ALFA has contracted with us to provide online support for the Hike For Hope +5k 2012. Through the website you can register for the event, collect donations from family and friends and more.

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How do I register for the Hike For Hope +5k 2012 online?
Go to the register here button and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.

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What is unique about this website?
This website is so unique because it offers the capability for individuals to not only register for the event, but also to collect donations from their friends and family through a much more efficient mechanism. ALFA Event Manager and the event Hiker can track the progress of donation collections through viewing secured online reports.

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Is my information secure?
Yes. Blackbaud has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.

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What is the long website address for that I received in my confirmation receipt?
This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into the website. You can also copy and paste this link into any other form of email.

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Can friends and family make a donation to a Hiker by going through the main website?
Yes. On the home page of the website, friends and family can locate a Hiker by clicking on the "Sponsor Hiker" button. By typing in the name of the Hiker, they will be directed to the Hiker's personalized pledge page.

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Is a portion of the registration fee a donation?
Yes. Your donation amount is the amount you paid for registration minus the gift value (if applicable). This donation amount will appear in your running donation totals.

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How does ALFA utilize the contributions?
To get more information on how ALFA uses contributions, please email HikeStaff@ALFAHikeForHope.org. You can also visit our website at http://www.kintera.org/faf/home/default.asp?ievent=1007543 or call us at (828) 322-1447 for more information.

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Why is the "Sponsor Hiker" search not finding a Hiker that I know has registered?
You must type in the first name or last name of the Hiker exactly how it is spelled. It is not case sensitive.

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All of my Donors are not showing up on the scroll mechanism. Why?
As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.

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Will Blackbaud put my name on various mailing lists?
Blackbaud collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.

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